Terms and Conditions

WARRANTIES: All product warranties are provided by the manufacturer and vary by manufacturer and product.  For a manufacturers’ specific warranty, please contact the manufacturer or send us an E-mail request and we will provide it. .

RETURNS: Your Supply Depot, Ltd. only sells top quality merchandise from reputable companies. Many of these companies supply the U.S. military. We accurately and honestly describe and photograph our products so that you are happy with each and every purchase.  We recommend you order sample pieces prior to placing a large order to see the quality of our products. Returns will only be accepted for the following reasons: defective goods or our mistake - shortage, overage, wrong merchandise.  All claims must be made within 3 days of receipt of order. If you decide that you ordered the wrong size or color, you may return the item(s) for a replacement after you have received a Return Authorization from Your Supply Depot, Ltd.  All returns except those caused by our error will be subject to shipping charges back and forth and a 15% restocking charge that will be charged to your account.

RETURN PROCEDURE:

1) All claims must be made within 3 days of receipt of order.

2) Call Monday through Friday 1-847-640-7774, 10am to 6pm CST for Return Authorization.

3) After you have obtained your Return Authorization number, item(s) being returned must be packed securely in appropriate sized and sturdy cartons. A copy of your invoice MUST be enclosed with your item(s) and a letter listing the item, reason for return.  You must specify replacement or exchange for different size/color.  Include a daytime telephone number in case we have a question.

4) We prefer that shipment be returned by United Parcel Service.

5) All cartons MUST have the Return Authorization number printed on the outside of the carton or they will be refused.

 

We ship to all fifty states - Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming as well as Canada, Mexico, Africa, Asia, Europe, South America, Central America,  Australia, New Zealand and anywhere in the whole wide world.